Custom Painting Inc
Residential & Commercial Painting Blog
Jan 16

Written by: Mark Thissell
1/16/2018 1:03 PM 

It is not only clients who evaluate potential painters to work with them. Even service companies may screen possible clients by asking them questions during their interview.

Of course, a customer is always welcome for a commercial painter in East Bay. It’s not only signals a potential opportunity to earn an income, but also a chance to gain more experience in their field and another boost to their portfolio, as well.

As early as possible, it is imperative for companies to establish a good relationship with their clients. This can start by asking the clients several good questions, which seek relevant information that the companies can use in the project. As professional painting contractors, they should be tactful enough not to ask the clients questions that are too personal, invasive, or rude, as this kind of attitude may offend or scare potential clients off.

  1. "What problems are you facing right now?"
    Oftentimes, commercial painting companies are approached by the clients who have a specific goal, problem or question in mind. But when the company and the client are face-to-face with each other, the first thing the company asks is "What problems are you facing right now?" Only then the companies will be able to find out the specific needs of their clients, such as exterior walls or masonry needing intense cleaning and/or repair, removal of popcorn ceiling, or old and damaged walls in need of repair and a fresh coat of paint.
  2. "What are your expectations?"
    It is important for the company staff to hear the expectations of their customers. During the project, make sure to keep track of them. As much as companies would love to satisfy the expectations of their customers, nevertheless they should discuss with them about any failure, risks, or "what-if" scenarios should things not go as expected.
  3. "What is your budget?"
    Knowing the client's budget will allow painting contractors to determine which brands of paint and other paint products to use, as well as the kind of materials and equipment to have available.
  4. "When do you want to start?"
    Clients should specifically state their desired date for the start of the project. This is also important because it will allow the painting contractors to meet their clients' schedule, particularly if they still want to operate their own businesses while the painting project is still in progress.
  5. "What else can we do to serve you better?"
    That question, as well as "How can I help you?" are the ones that painting contractors should always ask their clients. If your company is chosen for the job, it is because the clients need your services and they believe you will be able to complete it on time and according to their specifications. Hopefully, your clients will also start to warm up towards you to the point that they're sharing their business goals or ideas with you, and that's why they're hiring you to help them make these goals possible. Asking this type of question will also allow your clients to find out about your other services that they may possibly like to include in the project (if their budget allows).

It is always necessary to act properly and professionally whenever companies deal with a new customer. A commercial painter in East Bay wants their clients to feel that they are doing business with a professional. They also want to make these clients feel confident that their company will be able to carry out the project well, and finish it on schedule and in accordance to their written specifications.

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AS OF 2006, THE CONTRACTORS STATE LICENSE BOARD REQUIRES ANY CONTRACTOR THAT DOES HOME IMPROVEMENT WORK EXCEEDING $500.00 TO HAVE A STATE APPROVED CONTRACT SIGNED BY THE HOMEOWNER AND THE COMPANY THAT IS DOING THE WORK. THE CONTRACTOR IS ALSO REQUIRED BY LAW TO HAND YOU A FORM THAT LETS YOU KNOW WHETHER THEY DO OR DO NOT CARRY LIABILITY INSURANCE.

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Your carpenters are very neat and professional, we are happy with all the work they did in our home. [more»]
Mary Chu
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Your crew was very professional and on time every morning. My home looks beautiful and I will tell everyone I know what a great job you did. [more»]
Lori Bond
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We are very happy with the work your company did in our home. Gene made us feel at ease with the process of the work. [more»]
Nina Robinson
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Your men are everything I was looking for in a painting business. Thank you. [more»]
Barbara Baxter
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Mark please forward this to Norman. Norman was prompt with his calls and when we had appointments for the estimate and color consultations. [more»]
Stan Cartwright
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Great job we enjoyed your guys please use us as a reference. [more»]
Marty Tritt
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Sergio and his crew did a wonderful job on my house. They were clean and detailed. Thanks for a wonderful job. [more»]
Michelle Keanrey
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My wife and I couldn’t be more pleased with the work Pablo and the guys did at our home. Pablo helped us with a couple of issues of where colors should start and stop. [more»]
Greg Parson
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Thank you for the great job. Your guys are nice. [more»]
Mark Applegate
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I am a very picky person when it comes to my home and I would like to thank you for the most pleasant experience I have ever had with anyone that has work in my home [more»]
Ann Wong
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Kevin thanks for the pleasant experience. [more»]
Mike Lipton
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Love the work done at my home. My friends are jealous because my home looks fantastic. [more»]
Nancy Yin
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Rick and Gene did a perfect job installing my molding. Not only was the job impeccable but their clean up every day was excellent. [more»]
Amy Johnson
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Just want to let you know your guys did a great job. [more»]
Pat Slater
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I would like to thank Custom Painting for one of the easiest painting experiences I have had. Kevin’s quick response to my phone calls was unexpected and I was very pleased. [more»]
Chris Newman
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Mark thanks for the excellent service your company gave me. From the time your estimator showed up (on time) until the painters left, it was a very pleasant experience.... [more»]
Steve Cheonis
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Residential & Commercial Painting Services, Custom Molding Installation, Acoustic Ceiling Removal by Custom Painting, Inc. – We are a Licensed and Insured Provider working across the Bay Area, the East Bay, San Ramon, Danville, Livermore, Fremont, Pleasanton, Concord, Walnut Creek, Lathrop, and Manteca.

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